Voice Call and Text Messaging Analysis

Using the 35 call example below, a staffer making these 35 calls in one session would cost $20.83 at $12.50 per hour pay rate; whereas, the same staffer using an automated roster with text messaging would cost $.56, (fifty Six cents), per session. The reason for the big difference is the roster preparation time is reduced and the number of minutes per call when compared to sending text messages goes down tremendously. Please enter your organization's numbers in place of the examples to see your organizations savings. Press the "Compare" button to see the results, then press the "Make Chart" button to see graph. For quick data entry instructions press "Help."

Data Entry Instructions

    Roster preparation time is set at 30 minutes:
      Enter how long it takes you to prepare a roster.

    Number of calls made is set to 35 calls:
      Enter the number of calls to fill a shift.

    Average length of a call is set to 2 minutes:
      Enter how long it takes to make an average call.

    Number of staffing coordinators is set to 1:
      Enter the number of coordinators used to make calls.

    Staffing coordinators pay rate is set to $12.50 per hour:
      Enter the average amount you pay your staffers.

    Average days per month in a 24/7 operation is set to 30:
      You should leave the 30 days as is.

    Number of staffing coordinator shifts is 2 or 3 per day.
      Enter the number of staffing shifts for your organization.

Voice Call Cost

Text Meessaging Cost

Roster Preparation Time

Number of Calls Made

Average Number of Minutes Per Call

Number of Staff Coordinators

Pay Rate per Staffer(Unit: US$)

Cost of Calls Made(Unit: US$)

Average Days per Month

Number Shifts per Day

Total Annual Cost